Effective Date: December 10, 2025
This policy describes how Alpha Data Vault Systems ("We," "Us," "Our") collects, uses, and discloses information, particularly personal information, when You use Our website and services.
1. Introduction
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding data collection, use, and protection.
2. Information We Collect
2.1. Information You Provide to Us
This includes information provided when You register for an account, subscribe to a Data Product, or contact us.
- Contact/Account Data: Names, business email addresses, phone numbers, and company name.
- Financial/Billing Data: Payment information (handled by our third-party processor, e.g., Stripe/Paddle).
- Communications: Records of correspondence (e.g., email support tickets).
2.2. Information We Collect Automatically (Cookies and Tracking)
This data is collected automatically when You visit Our website (hosted on AWS Amplify/CloudFront).
- Usage Data: IP addresses, browser type, operating system, pages viewed, time spent on the site, and referral sources.
- Purpose: To monitor website performance, usage trends, and security.
3. How We Use Your Information
We use the collected information for the following business purposes:
- Service Delivery: To create and maintain Your account, process payments, and provide You with access to the Data Products.
- Security: To protect the integrity of our Data Vault and prevent fraudulent activity.
- Communication: To send You service updates, renewal reminders, and technical notices.
- Marketing: To send promotional materials about Our services, where permitted by law.
4. How We Share Your Information
We do not sell Your personal information. We only share it with:
- Service Providers: Third parties who perform functions on Our behalf (e.g., AWS for hosting, Stripe for payment processing, email delivery services).
- Legal Requirements: If required to do so by law or in response to a subpoena or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Third-Party Payment Processor Disclosure
We use third-party payment processors (e.g., Stripe, Paddle) to process payments. We do not store Your credit card details. This third-party processor handles Your sensitive payment information and is required to comply with the PCI DSS standard. Their privacy policy governs the collection and use of Your payment information.
6. Your Data Rights
You have certain rights regarding Your personal information, including the right to access, correct, or request deletion of Your data, subject to legal constraints.
To exercise these rights, please contact us using the information below.
7. Data Security
We implement commercially reasonable security measures (e.g., encrypted S3 data vault, CloudFront security features) to protect Your personal information. However, no transmission over the internet is 100% secure. While We strive to protect Your information, We cannot guarantee absolute security.
8. Changes to This Privacy Policy
We will notify You of material changes to this policy by updating the "Effective Date" and posting the new policy on Our website. We encourage You to review this Privacy Policy periodically to stay informed about how We are protecting Your information.
Questions or Concerns?
If you have any questions about this Privacy Policy or Our data practices, please contact us:
Contact Our Privacy Team